Welcome to the support and bug fixes forum.
We have decided to operate our support and bug reporting this way as the systems we use, are limited to the DAWs, plugins and hardware that we use for our own music production projects. We hope that by having a community approach to this, owners of different systems can offer their thoughts and knowledge to help out other users of our products.
Of course this does not man that we’re going to leave the support to the community, we have it set that every post made here sends an email alert to us and we promise (yes promise!), to respond to every post made in this forum, usually within 24 hours, excluding weekends.
Please include your operating system and DAW in your post.
Do not hijack another post with a new request, we may not find it and be able to respond properly.